Quizscout support

Need a hand? Email hallo@ideabridge.de with your shop domain and a description of the issue. Please do not include customer personal data or access tokens.

Frequently asked questions

Do I need to tag products or build rules?

No. Quizscout reads your products (titles, descriptions, types, tags and photos) and judges each one against each shopper's answers. You do not need to add tags or maintain rules; new products are matched on their own.

How do I create a quiz?

  1. Install Quizscout from Shopify and open it from your Shopify admin.
  2. On the home page, press Build my quiz and choose your whole shop or a collection. Quizscout writes the questions from your products in about a minute.
  3. The quiz opens on its own page with a live preview. Change any question, the look and the pictures, then press Save quiz.

How do I add the quiz to my theme?

  1. On the quiz page, open Add to your store and press Place it in my theme. The theme editor opens with the Quizscout block ready to add.
  2. For a pop-up, side panel or chat bubble, press Switch it on in my theme instead.
  3. Save your theme. To place a second quiz, copy its Quiz ID from Add to your store into the block's Quiz ID setting.

How can I preview recommendations?

The live preview on the quiz page runs your real quiz on your real products; answers there are not counted. On your store, answer the quiz on the page where you placed it. Quizscout shows the products that fit and why, or says honestly when nothing in your shop fits the answers.

What does each plan include?

Every plan lets you make as many quizzes as you like; the plans differ in how many matches they include each month. Free includes 25 matches a month. Growth includes 1,000 matches a month. Above that, Growth keeps running with extra matches at 0.02 USD each, at most 25 USD a month, which you approve once together with the plan. If you prefer, you can choose to pause the quiz until the next month instead. Pro has no match limit and adds email capture and the email tools. Current prices and trial terms are shown in the Shopify App Store listing and on Shopify's approval screen.

Are shopper answers saved?

Not on their own. Answers are used to find the matches and are not stored by Quizscout. There are two exceptions. If you ask shoppers for their email (Pro plan), the answers and the recommended products are kept with each email a shopper gives, so you can download them or send them to Klaviyo, Mailchimp, Omnisend or a webhook. You choose in Settings, Email whether emails are deleted after 30, 90 or 365 days, or kept until you delete them. And a signed-in customer can save their result to their customer account in your shop. Read our privacy policy for the full details.